How to track my order?

Tracking & Delivery

You will receive a 'Shipping Confirmation' email once your order has been dispatched. It will include tracking information and the courier tracking link you can use to follow the progress of your order. It is imperative to provide your correct email address, otherwise, you will not receive this email. In rare cases, your email provider filters our emails into your spam folder, so please check this folder before contacting us. All orders go through fraud screening. If any issues arise, shipment may be delayed until they are resolved.

If you do not receive your order by the expected delivery date stated, you MUST inform us within 12 hours by emailing us at [email protected] so we can investigate with the relevant courier immediately. Failure to do so may mean we are unable to remedy the problem which may include a refund or reshipment of your order.

Incorrect delivery information as stated by the customer is the responsibility of the customer who will be charged for carriage if we need to make a collection on their behalf and/or the order needs to be reshipped.

We do need to state that it is the customer's responsibility to ensure they are present to sign for their order. In no way can Just SARMs and/or its couriers be held liable for failed deliveries, unless either party has been negligent in their duty to deliver.